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Loss of redeemables?

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Not sure if I haven't logged for too long and this was the reason, but pretty sure I was told that regardless I wont lose my assets. 
When Global was merged I logged with Koltes on EU and redeemed some of the items, like xp, gold, some ships. I have had like nearly 100 redeemables still which I decided to "save"

They are all gone now including gold for opened warehouse slots, ship xp, buildings, materials etc. Any suggestions will be much appreciated.


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