missing exp redeemable

[Amendus]

During furst wipe I never got my exp redeemable, did get the papers, but also did not get the ships. 

I asked a bazillion times but I never get an answer, so once again (and this time in its own topic). Can I please get my exp? I dont care about the other stuff, I just do not want to grind all over again. Also reported it with F11. 

Comon you do have tech support or someone handling these cases right? ive been waiting for an answer for months. 

[Sir Texas Sir]

You and many others didn't get your xp even though you did the log in before the wipe and one battle.  This is why Global hurt so much on getting more numbers than it did cause they half ass the wipe.

[Amendus]

its not about global, its about pvp EU. 

I'm talking about the first wipe. I'm very dissapointed other topics get reactions from devs and admins, but these exp topics keep getting ignored. 

Like i posted in my steam review: I loved this game, but the support side is horrible. I played from sea trials to open world, at least give me an answer what happened or fix the issue  

[Ink]

20 hours ago, Amendus said:

During furst wipe I never got my exp redeemable, did get the papers, but also did not get the ships. 

I asked a bazillion times but I never get an answer, so once again (and this time in its own topic). Can I please get my exp? I dont care about the other stuff, I just do not want to grind all over again. Also reported it with F11. 

Comon you do have tech support or someone handling these cases right? ive been waiting for an answer for months. 

Captain, we discussed this issue earlier here

You did use redeemables on Sam Flint character back in June, here is the log:

[06/10/2017 20:25:02] 'Sam Flint' redeemed steam {"Id ######}
[06/10/2017 20:25:05] 'Sam Flint' redeemed { ...RedeemableGoldXP, ","Gold":0,"XP":45115,"CraftXP":0,...} 
[06/10/2017 20:25:08] 'Sam Flint' redeemed { ...RedeemableGoldXP, ","Gold":0,"XP":0,"CraftXP":1601,...} 
[06/10/2017 20:28:00] 'Sam Flint' redeemed { ...RedeemableItem, ","Id":787,"Stack":1,...} 
[06/10/2017 20:28:03] 'Sam Flint' redeemed { ...RedeemableItem, ","Id":280,"Stack":1,...} 
[06/10/2017 20:28:05] 'Sam Flint' redeemed { ...RedeemableItem, ","Id":288,"Stack":1,...} 
[06/10/2017 20:28:11] 'Sam Flint' redeemed { ...RedeemableItem, ","Id":988,"Stack":50,...} 
[06/10/2017 20:28:16] 'Sam Flint' redeemed { ...RedeemableItem, ","Id":289,"Stack":1,...}

Where redeemableitem id is the ships and marks that were provided as compensation for signaling perk, craft and battle experience were used as well.

Unfortunately used redeemables (with the exception of the yacht) are gone once a player delete his character, we warned players about it in patch notes:
 

On 24.05.2017 at 1:10 PM, admin said:

Unused redeemables will remain in the redeemables box even if you delete the player. Do not use redeemables until you are absolutely sure about your name or nation.