Captain Noodles Posted January 27, 2015 Share Posted January 27, 2015 Currently having the "connection error", is the game under maintenance atm? When might we expect it to be done. Also are announces made about this? Link to comment Share on other sites More sharing options...
Sharp Posted January 27, 2015 Share Posted January 27, 2015 was ingame when this happend said downtime would be about 120mins Link to comment Share on other sites More sharing options...
admin Posted January 27, 2015 Share Posted January 27, 2015 You can always see the server status in this topic http://forum.game-labs.net/index.php?/topic/649-server-status-updates-servers-are-off/ Link to comment Share on other sites More sharing options...
Manne af Orust Posted January 28, 2015 Share Posted January 28, 2015 Connection error after update, cant start the game Link to comment Share on other sites More sharing options...
Yarev Posted April 18, 2015 Share Posted April 18, 2015 (edited) Hi I just installed the game and have connection error, I've checked the servers and they are up and running so can anyone tell me what to do? Edited April 18, 2015 by Yarev Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted April 21, 2015 Share Posted April 21, 2015 Yarev, apologies for the delayed response. In your computer will be a log file. I need you to please post an example so we can start troubleshooting. The log file is located at: C:\Program Files (x86)\Steam\steamapps\common\Naval Action\logs The file is called custom_log.txt. I need the following section (just one, not the entire log file): [2014-Nov-26 17:53:55.921179] Log: SteamAPI: Checking if need restart app... [2014-Nov-26 17:53:55.977183] Log: SteamAPI: Initializing... [2014-Nov-26 17:53:56.155193] Log: SteamAPI: Getting local Auth ticket... [2014-Nov-26 17:53:56.216196] Log: SteamAPI: Starting local Auth session... [2014-Nov-26 17:53:56.273200] Log: SteamAPI: Checking license.. [2014-Nov-26 17:53:56.328203] Log: SteamAPI: License OK [2014-Nov-26 17:53:56.387206] Log: SteamAPI: Getting server Auth ticket... [2014-Nov-26 17:53:56.450210] Log: [11/27/2014 12:53:56 AM] [AUTH_STEAM] Request token [deleted] [2014-Nov-26 17:53:57.338260] Log: [11/27/2014 12:53:57 AM] [RABBIT] Login [deleted] [2014-Nov-26 17:53:57.342261] Log: [11/27/2014 12:53:57 AM] [RABBIT] Callback queue [deleted] [2014-Nov-26 17:53:58.975354] Log: [11/27/2014 12:53:58 AM] [RABBIT] Login success [2014-Nov-26 17:53:58.979354] Log: [11/27/2014 12:53:58 AM] [_xmppClient] Username: [deleted], Password: [deleted] [2014-Nov-26 17:53:59.118362] Log: SteamAPI: AuthTicket cleaned up [2014-Nov-26 17:53:59.122362] Log: [Default] [ClientApplicationStateManager]: OnLogon: SteamID = [deleted] SteamName = [deleted] GameName = Henry D'Esterre Darby [2014-Nov-26 17:53:59.340375] Log: [11/27/2014 12:53:59 AM] [RABBIT] Sent ActivateSession to emq.lobby1 [2014-Nov-26 17:53:59.760399] Log: [11/27/2014 12:53:59 AM] [RABBIT] Received SessionActivated [2014-Nov-26 17:53:59.765399] Log: [11/27/2014 12:53:59 AM] [RABBIT] Sent GetPlayerState to emq.lobby1 [2014-Nov-26 17:54:00.159422] Log: [11/27/2014 12:54:00 AM] [RABBIT] Received PlayerState location: Lobby [2014-Nov-26 17:54:00.162422] Log: [Default] [baseApplicationStateManager]: SetState: Lobby Please delete the same sections I did above, or you can PM it to me. Thanks. Link to comment Share on other sites More sharing options...
Prater Posted April 21, 2015 Share Posted April 21, 2015 Try restarting steam and your computer as well. Link to comment Share on other sites More sharing options...
Poyraz Posted April 22, 2015 Share Posted April 22, 2015 I have the same problem. Connection queue request failed. I have tried deleting the following lines and reinstalling the game. Neither of them worked. Any other tricks to overcome this error? Yarev, apologies for the delayed response. In your computer will be a log file. I need you to please post an example so we can start troubleshooting. The log file is located at: C:\Program Files (x86)\Steam\steamapps\common\Naval Action\logsThe file is called custom_log.txt. I need the following section (just one, not the entire log file): Please delete the same sections I did above, or you can PM it to me. Thanks. Link to comment Share on other sites More sharing options...
Prater Posted April 22, 2015 Share Posted April 22, 2015 I have the same problem. Connection queue request failed. I have tried deleting the following lines and reinstalling the game. Neither of them worked. Any other tricks to overcome this error? Deleting sections from a log isn't going to fix the problem. What Henry was asking was for you to post your log. To fix the issue, I would restart steam first, then if that doesn't work, restart your computer. If that doesn't work, then post the log Henry was asking for. Also make sure the server isn't down when you try. Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted April 22, 2015 Share Posted April 22, 2015 Thanks Prater. Payraz, I suggested to delete the entries similar to my log that have "Deleted" in them prior to posting the log. This will protect potentially sensitive Steam account information from being posted on a public internet forum. We may be able to discern more information from the information contained in that section of the log. Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted April 30, 2015 Share Posted April 30, 2015 In Yarev's case, this issue was caused by an "Internet Security" program, which was likely blocking ports and traffic that the game needed to run. If you are having similar problems, please check any anti-virus or other security/firewall programs that you may have running to ensure that Steam and the Game are excepted from any rules that may block traffic. Link to comment Share on other sites More sharing options...
Yarev Posted May 1, 2015 Share Posted May 1, 2015 it was parental control in my internet security that was blocking the game, but once I disable it the game runs like a dream. 1 Link to comment Share on other sites More sharing options...
Toggman Posted May 7, 2015 Share Posted May 7, 2015 Just downloaded Rev. 17957 and can not enter game. When I try loging in I get this message: (Authentication Error) Please help Thank you Dennis Link to comment Share on other sites More sharing options...
Brandonchat Posted May 7, 2015 Share Posted May 7, 2015 i got a "steam authentication server error" after my game crashed. r the servers down? Link to comment Share on other sites More sharing options...
Davy Kidd Posted May 18, 2015 Share Posted May 18, 2015 You invited me to help you with the Naval Action [clean_openworld] beta but since downloading Open World at the weekend, checking my Graphics Card and upgrading everything I can think of still the same result; "log on queue failure", constantly when the servers were up (I receive an email to say when they are down). The steam password fails and the members password I use to log on here fails constantly. I have not even seen open world clean As regards security blocking the program, why would any Steam program be blocked, most are online a few can be played offline but that platform and a lot of games would fall flat if software was that interventional. I have lost the game I paid for in advance last year. carpetbeater@ Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted May 18, 2015 Share Posted May 18, 2015 http://forum.game-labs.net/index.php?/topic/5315-long-maintenance-warning-open-world-servers/ This is an Alpha Test, the game hasn't been released yet. Open World is in a very early development stage and you can expect long outages. Once the next feature set and fixes are released, the OW servers will be back up for further testing. Once the game has reached a point where Game Labs is ready to enter Beta Test, I'm sure you'll see far longer up-times on the servers. For now, they have been kind enough to leave the original Sea Trials build up for folks to get their sailing fix. Keep an eye on the forums and they'll let you know when the next version of Open World is ready for testing and feedback. Thanks for your patience! Link to comment Share on other sites More sharing options...
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