well @admin...i'm reading you have some problems with customers on steam...again...as in the last 5 years. is it time ,maybe, to ask yourself if you did some mistakes?
as i already said many times and you ignored without answering every time , i will tell you again the solution for your game: LIST OF RULES.
RULES: if you introduce a new mechanic that must work for example like Frontlines, and you see some nation exploiting it in a way you don't want (like pirates did with saint mary on USA coast capping it miles and miles behind frontlines allowed port)...just BAN every player who used/participated into the exploit.
if you say ''you can't enter in an hostility mission stacked over another hostility mission so you cannot be countered even if it is a Devs programming/coding mistake'' , you HAVE TO BAN every single account that entered that battle istance.
if you don't start BANNING who doesn't respect rules, you will always have toxic chat and bad reviews...toxicity is because new and old players get frustrated because more old players group up together to use all exploit and escamotage to win not by skill but only by impossible battle for the enemy (like Puchu...4 vs 1) .
if you are scared to lose your Russian streamer that you believe are bringing to your game new player, you will be always in the same situation. your Russian streamers are the reason why you have bad reviews: they show that there are no rules, that everyone can join the Top nation and go harrassing smaller one cause smaller cannot win by skill, numbers,mods, money and port bonus, they show that if you are Russian player playing in Russia nation you will not receive so many warning/ban/alert from Devs as non-Russian palyers do( Lord Viscious was the first...and surprise!! he discovered a duplicating-mods exploit used by Russian players for a long time providing you also a video and you banned Viscious for another silly reason and did nothing to those Russian players) , they show it's fun make other players ragequit, they show you have no control on your game and community...because managin YOUR community is YOUR JOB not our...we are customers...
so again...LIST OF RULES AND ''GOODBYE'' to all your Russian streamers accounts(they did enough to ruins that game), Big NEw Wipe to test your new game with new mechanics (frontlines,port bonus, incredible mods and woods ecc ecc), remove unlimited repairs in battle a bring back Old Sea Trials mechanic with only 3 or 0 reps for each battle (hull sails).
start going to QUALITY not falling to QUANTITY...you don't have a sufficient number of devs to go for quantity, you can sell only QUALITY and quality alwasy bring people. follo the BLIZZARD example: they BANNED 1.300 Wow account in 1 day for exploit and cheating...1.300 paying account...in 1 day...in less than a month they gained about 8.000 new account because people know the BLIZZARD protect who wants to play the game following rules and not exploiting them...
or sell Naval Action to Blizzard and be rich