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Vladislav

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Posts posted by Vladislav

    Server down

    in Support

    Posted

    Captains, there was a network problem on War server, we fix it and now everything is ok. We are monitoring the situation. Apologies for the inconvenience

    • Like 2
    • Thanks 2

    Character out of order

    in Support

    Posted

    Hello,

    did you try this solution?

    1. close the game,
    2. open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\LocalLow\Game-Labs\Naval Action
    3. delete all files in the folder

    After this, launch Naval Action and check the issue.

    •  

    After exit fort royal, i'm stuck in ocean

    in Support

    Posted

    10 minutes ago, Aramis de Nes said:

    And all of that doesn't explain why i can play well since 3 week, then yesterday in evenning, i cant :\ I've player the day without problem.

    Because you something changed in PC preferences, installed Windows Updates or new program. Sorry, but we can't help you with your software problem. I was check your morning player dump(9:00 UTC) - all is OK. Player not corrupted.

    After exit fort royal, i'm stuck in ocean

    in Support

    Posted

    1. disable firewall

    2. use wired connection

    3. Try connect with mobile internet.

    4. Run game from another PC.

    5. Reboot your router

    I think, you understand that it is problem with your PC or network. If you can, try run game from another PC in your current network. If it help, that mean your network is fine, and you has not any problem with game, reason of the problem is current PC preferences.

    Технические проблемы игры и баги

    in Морские тесты

    Posted

    В данном случае ХР начисляется непосредственно игроку который скрафтил корабль (плюсуется к его ХР).

    Через Redeemable ХР начисляется только в том случае если игрок который скрафтил корабль находится оффлайн на момент начисления опыта.

    Technical problems. Reporting guide. Known issues and their solutions.

    in Support

    Posted

    Here described main types of technical problems that could be faced in game and how to fix these.
    1. Login message: Error: wrong protocol version.

    This message can be displayed after server update. Please check new game client version in Steam app. Sometimes Steam don't show update immediately, in this case please restart Steam app.  

     
    2. Login message: Error: wrong client version. Actual: ***; Required ***

    This message can be displayed after server update. Please check new game client version in Steam app. Sometimes Steam don't show update immediately, in this case please restart Steam app.   

     
    3. Login message: Client data corrupted. Please verify integrity of game files.

    Please use "Verify integrity of game cache..." in Steam app. If message repeats please delete manually all files in folder ..\Steam\steamapps\common\Naval Action and verify game cache again

     
    4. Login message: Server is under maintenance.

    This message can be displayed when servers are updating or servers are currently under daily maintenance. You can check servers status on game forum, topic Open world server status   

     

    5. Login message: Server is off.

    This message can be displayed when server is down due to technical problem or we did manual shut down, in this case will be posted corresponding message in game forum topic Open world server status   

     
    6. Login message: Game requires shader model 5 Your shader model is ***.

    It means that our game is not supported your graphic video card.

     
    7. Login message: Required libraries could not be loaded. Please verify game cache integrity and make sure you installed Microsoft Visual C++ Redistributable 2013 (x86/x64).

    This message is displayed when required libraries could not be loaded. Please install  Microsoft Visual C++ Redistributable 2013 x86 for x86 systems and x86/x64 for x64 systems, DirectX Jun2010 or newer. You can download these Microsoft Visual C++ Redistributable 2013, DirectX  on official Microsoft server

     
    8. Login message: Authentication error: UserId received from Steam is empty.

    This message can be displayed when Steam server don't work or work incorrect. Please try restart Steam app. 

     

    9. Login message: Connection error: Please try relogin.

    This message can be displayed when player account is connected to game server. When you close game client your player account still connected on server from 15 to 30 sec, that's why you can't reconnect to server more often than ~30 sec. Sometimes, game client can still running as Windows processes after closing game window, in this case try kill process in windows task manager and restart game app. 

    • Like 3

    Technical problems. Reporting guide. Known issues and their solutions.

    in Support

    Posted

    List of network ports needed for correct work game client.

    If you have some problems  with connection to server (data is not loaded in Port, exit to Open World is not working, empty chat or entering battles is not working) check that 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 ports are available in your network and PC.

     

    Checking network connection to game servers (using tracert)

    Connection issues (login errors, random disconnects etc.) can be caused by problems with intermediate network providers between client machine and game servers. Connection can be tested using Windows tracert utility by the following steps:

    • Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards)
    • Type: tracert <server_address> and press enter (example: tracert 89.163.234.93)
    • Wait until command fully finishes. Presence of "*" as well as high values (300ms and more) in output result could be caused by problems with intermediate server. Note name of the server for corresponding line
    • You can copy results to clipboard by right-clicking on console -> Select All and pressing enter afterwards
    • Also could be useful to do regular ping to server, for this open Command Prompt and type: ping <server_address> -n 25 (example: ping 89.163.234.93 -n 25)
    • Like 1
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