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Ink

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Posts posted by Ink

  1. On 3/14/2024 at 11:56 PM, Grishnarock said:

    Hello i bought this game in 2021 . But i didnt play a long time and i haven't got a steam key. Please help !

    Greetings Admiral,

    Please send me an email on ink@navalaction.com from the email that was used to purchase the game

  2. On 2/29/2024 at 10:32 PM, Hath91 said:

    Good day. I had bought the game in the pre-order. But then I didn't play it for a long time. Now I have discovered that everything can only be done via Steam. But I never got the code for Steam or it got lost in my email. I hope you can help me.

    Greetings Admiral!

    Please contact me on ink@navalaction.com from the email that was used to purchase the game if you haven't do so yet

  3. On 2/7/2024 at 3:38 PM, Robey-Wan Kenobi said:

    While trying to install the game I managed to get the installer started but then every time I try to install the game from the launcher it doesn't get past 5% before asking if I want to allow Microsoft Visual C++ 2015-2022 Redistributable to make changes and then needs to repair. After that it has me restart my PC and start the process all over again.

    Greetings General.

    Please try to install the latest version directly from the Microsoft website: https://aka.ms/vs/17/release/vc_redist.x64.exe

  4. On 1/22/2024 at 11:56 PM, jt6020 said:

    I have never seen this error before and I can't seem to find any information on how to fix it. 

    Greetings, Please contact me on ink@navalaction.com 
    Please include a link to your post for reference

  5. On 12/31/2023 at 6:28 PM, skribbles said:

    No, I couldn't load it again; It worked briefly only after the small patch from yesterday which I updated this morning.

    After seeing your message I opened the game from launcher, I went to the main menu and after tried to open a campaign to see if it works it simply switched off my connection between PC and monitor; I had to hit restart, now not sure which reports to pick from event viewer. Now I'm reluctant to hit play

    Any idea if this can be correlated with the fact that I have 24 RAM instead of 32 as it should? presently one RAM plate is removed, I would only be able to reinsert it only next week when I go back to work after vacation.

    Admiral, could you please clarify if the problem is still there?

  6. On 1/16/2024 at 10:33 PM, Cowens65 said:

    I am having major problems with the game. Once it starts to go to tactical map, the game not only crashes, my PC powers off.  I can't send the F11 report since it actually powers off my PC.  Repair does nothing to alleviate the bug.

    Thoughts?

     

    Admiral, is the problem still there? Do you overclock your PC?

  7. On 1/5/2024 at 7:33 PM, fonzy1243 said:

    Hello, I cannot seem to install the game. Here's an image of the error:

    Greetings, Please contact me on ink@navalaction.com 
    Please include a link to your post for reference

  8. On 12/30/2023 at 3:07 PM, skribbles said:

    Hello,

    I have an issue with the game which is recent; intially I played it without issues first stepts than yesterday I had time to actually play more;

    However afted downloading the latest patch I had to repair the game to be able to play.

    After 2 campaign starts I tried it load the game but it simply crashes when loading a saved campaing or trying to start a new campaign.

    I have obtain the crash info with event viewer and looks like this:

    Log Name:      Application
    Source:        Application Error
    Date:          12/30/2023 12:52:21 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-KDP7FNA
    Description:
    Faulting application name: ugar.exe, version: 2021.3.27.16379, time stamp: 0x6478c508
    Faulting module name: GameAssembly.dll, version: 0.0.0.0, time stamp: 0x658eeec1
    Exception code: 0xc0000005
    Fault offset: 0x000000000026dc42
    Faulting process id: 0x3f90
    Faulting application start time: 0x01da3b0dfdf52852
    Faulting application path: E:\Mods_Games\Ultimate General American Revolution\default\game\ugar.exe
    Faulting module path: E:\Mods_Games\Ultimate General American Revolution\default\game\GameAssembly.dll
    Report Id: 223cfeb7-d6d3-43a7-8bb7-99d1b25022d4
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>100</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2023-12-30T10:52:21.9623558Z" />
        <EventRecordID>129845</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>DESKTOP-KDP7FNA</Computer>
        <Security />
      </System>
      <EventData>
        <Data>ugar.exe</Data>
        <Data>2021.3.27.16379</Data>
        <Data>6478c508</Data>
        <Data>GameAssembly.dll</Data>
        <Data>0.0.0.0</Data>
        <Data>658eeec1</Data>
        <Data>c0000005</Data>
        <Data>000000000026dc42</Data>
        <Data>3f90</Data>
        <Data>01da3b0dfdf52852</Data>
        <Data>E:\Mods_Games\Ultimate General American Revolution\default\game\ugar.exe</Data>
        <Data>E:\Mods_Games\Ultimate General American Revolution\default\game\GameAssembly.dll</Data>
        <Data>223cfeb7-d6d3-43a7-8bb7-99d1b25022d4</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    I have reinstalled, is added as exception for antivirus, I have latest drivers...any other ideas?

    General, have you sent in-game report?

    • Like 1
  9. 22 hours ago, DaysofKnight said:

    I bought the game back in 2021 (still got the receipt email if required) but I never received my Steam code for it, and would very much like to have it via Steam

    Admiral, please send me an email on ink@navalaction.com from the email that was used to purchase the game

  10. 16 hours ago, Strategy General said:
      Date
    December 23, 2023
     

    General, update on General Edition owners who bought the game between 22nd and 29th December will be applied today, after that you will have General Edition benefits in the game

  11. On 12/28/2023 at 12:40 AM, Bennigsen said:

    Hello, unfortunately the game is a quíet experience for me so far. I already tried to uninstall the game and my audio-drivers and reinstall them. But there is still no sound.

    Any idea what I could do?

    General, just in case, have you checked sound mixer in the windows settings while the game is active?

  12. On 12/26/2023 at 2:40 AM, Strategy General said:

    Don't see a way to enter portrait and name at the title menu.

    I see backers names and portraits playing story mode.

     

    Greetings General,

    To assist you further, could you please provide the exact date of your game purchase? It's important to note that if the game was purchased after December 22nd, any updates to your status will be processed and applied by December 29th. This timeline ensures that we can accurately update all recent purchases.

  13. On 12/7/2023 at 1:54 AM, DTO said:

    I have the same question and was wondering what email address the steam key would have been sent from. I am trying to see if I received a steam key, but not knowing when or by whom it was sent makes sorting through emails tedious.

    Admiral, could you please send me an email on ink@navalaction.com from the account that was originally used to purchase the game?

  14. On 12/8/2023 at 10:28 PM, Pehe said:

    Hi,

    The game is stuck in the loading animation and won't start. The event log shows the following error. Any ideas?

     

    Faulting application name: LauncherElectron.exe, version: 0.0.0.0, time stamp: 0x641d31a4
    Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
    Exception code: 0xc0000005
    Fault offset: 0x00000000000a4327
    Faulting process id: 0x0x736C
    Faulting application start time: 0x0x1DA2A028C290A7E
    Faulting application path: C:\Users\horin\AppData\Local\Ultimate General American Revolution\resources\app.asar.unpacked\node_modules\@xsolla\launcher-core-win\bin\LauncherElectron.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 36c46af7-d00a-44e6-a292-6a484b80b072
    Faulting package full name: 
    Faulting package-relative application ID: 

    General, is the problem still there?

  15. On 12/10/2023 at 7:45 PM, Bullmoosie said:

    I can't access UG:AR because the launcher for Game Labs isn't working. When I attempt to start it, the launcher will just load onto a blank white screen. I've tried reinstalling the launcher. Any suggestions?

    General, please send logs from the launcher on ink@navalaction.com using this guide:

    Press Win+R then type: %HOMEPATH%\AppData\Roaming\Game Labs Launcher\Logs

    A folder will appear, archive the logs and then send them.

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