I have sent and got a reply on a possible solution. That I have no ability to enact
"We recommend you to check the DNS settings for your network connection, reboot the router, and if it does not help, contact your internet provider to clarify the issue with a proxy server. "
that was the advice I got. But I have no control of the internet provided to me, thus unable to reboot the router or even, my only hope is that the dns settings work. And since that is the only thing I could check for and it is working. I guess I hope i can still recieve the game when it goes on steam without me claiming the keys