Public relations is all your problems
as is said many times the game is in early access and we are testers ... if you dont want feedback either positive and especially negative you shouldnt have testers and therefore shouldnt have had early access
The forum has a system for warning people where they are repeating a point over and over again ... if they go off topic or are toxic ..
however recently you have started banning people without a warning ... it isnt good PR .. as much as you want to be respected and valued .. so do your customers
there is nothing worse than a customer who feels they are been ignored or not wanted ...
the most valuable customer you have is those that have a complaint ... because someone who takes takes the time to complain will also take the time to leave positive feedback if they feel valued
there are many people on this forum who seem to be serial complainers .. start trying to resolve their complaints ( and that doesnt mean implement what they want ) but acknowledge their complaint, make them feel them feel they have been heard , either explain why an action is been taken so they understand that you understand theirr complaint ... if they continue warn and if the persist then feel free to ban
someone who complains about something they have bought ...will get over it pretty quick once they feel they have been listened to and acknowledged even if you dont do anything about it
banning someone for complaining .. makes them think , you dont care ( do you???) you dont understand what they are complaining about , or you are trying to hide their complaint
i run a very successful business and we spend a lot of time looking after those that complain ,, its funny that our biggest complainers become our biggest customers and biggest referers of our company
game labs i presume wil continue to make more games in the future ... why piss off the future buyers of those games because you cant deal with the negative comments they make about naval action
cultral differences work both ways but its the seller not the buyer who has to overcome these problems .. unless you only want to sell your product to people with the same cultral ideal
look at any major international company you cam see how they bend to their customer not how the customer has to bend to the supplier
best example from pulp fiction .mc donalds . quarter pounder with cheese ... in france a royale with cheese perfect example of a supplier bending to accomadate their customer they havent changed their product just changed the cultral identity
removal of all communications wrong move .. see above customer feels you dont care