Thanks for this info Angus. Nevertheless, it shouldn't be down to you to have to respond to these sort of queries. There is no way that a brand new player could know that there is a regular fixed (or approximate) time every day (every day !!) for maintenance. What could be simpler than a short message on the login screen explaining this for the benefit of those that are new to the game. I get that the game is still in development and there are issues to sort out, but this sort of thing would take a competent programmer about 30 seconds to put in place. It's not like this is a free game, and customers who have paid up should not just be left in the dust.