Nondall

hello, I wanted to ask how the stand is now.

I dont get this F11 ID number anymore. I don´t know how to do it. After 6h I close the game, I dont play this Game 24/7 , sorry.. Mayby its better to get a Mail from the F11 Report to safe all informations. You have my game Acc name, the exact Server Time and the F11-report-pic is from the Philipsburg-Shop . Is it posible to help with my porblem or not?

At 6:30 09/25/18 Servertime I bought a Planking 4-5 Book in the Port Philppsburg from Atross with the Acc. Nondallson(Sverigen). It wasn´t delivered in my Warehouse. So I lose 1.000.000 Gold and got nothing for that. I did a F11 report but I couldn't read the number because it was only 1 sec on my screen. At 6:41 servertime i try an Second report and the number was seen for only 1 sec too. (for me not enove time to get this number) I tried restarting the game already.