Heavy 82

Hello I would like to focus on the whole issue of a problem caused by your system. It is not to offend but I leave much to wish the operation of your system since never in 25 years I have been playing games of all genres I never had such a thing. I do not pretend that I am anything special and the redemables of the boats do not have importance but the experience of level and crafteo if possible I would like to be able to recover it if it is not possible to understand it but I think it is not the right view of the situation. Thank you for your attention

my account has been bugged during 2 days at he beginnig of the wipe and one day when i log in, the game crashed and i log in the game again, but this time my character disappeared and i had to created a new character. My old nick was Heavy82 and the new is Heavy 82 I lost all my redemables since I was real admiral to have to create a new account thanks for your attention