avasyliev
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Everything posted by avasyliev
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Servers experienced short network connectivity issues, we will clarify reasons with hardware provider. Sorry for inconveniences.
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PVE server down (july 6th) .. was this planned?
avasyliev replied to Baron Von WeisenCracker's topic in Support
Hardware provider was carrying out urgent unplanned maintenance on central aggregation switches, which caused periodic outages. Sorry for inconveniences. -
Server hardware provider experienced internet connection outage for about 5-10 minutes, we are clarifying reasons of the problem. Sorry for inconveniences
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Hardware provider was experiencing network connectivity issues 20.11 about 2.45-3.00 AM Kiev time. Sorry for inconveniences
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Outage was caused by internal network problem in data center and was fixed by hardware provider. Server PvP One EU is up.
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PvP One EU massive internet outage
avasyliev replied to avasyliev's topic in News Announcements & Important discussions
Outage was caused by internal network problem in data center and was fixed by hardware provider. Server PvP One EU is up. -
At the moment hardware provider of PvP One EU server is experiencing internet outages for most of the machines, we are clarifying reasons and estimated time for when problem will be fixed. We will keep you posted. Sorry for inconveniences.
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Thanks for info, we are checking this outage with hardware provider
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At the moment US server hardware provider has internet stability issues, we are clarifying the reasons and will keep you posted Sorry for inconveniences
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Please could you report such issues using game bug reporter (F11, or using manual crash reporting described here - http://forum.game-labs.net/index.php?/topic/2892-technical-problems-reporting-guide-known-issues-and-their-solutions ), by analyzing logs we will try to determine reason. One of the possible reasons could be wrongly selected GPU for NavalAction application (integrated adapter instead of actual dedicated GPU)
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Из-за глобальных проблем с питанием и сетевым соединением у провайдера основные и резервные физические сервера PVP-1 еще частично не работают. Мы форсируем починку, а также проверяем миграцию сервера на альтернативную резервную инфраструктуру. Мы будем держать вас в курсе событий. Извиняемся за неудобства.
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PVP One EU server connection issue
avasyliev replied to avasyliev's topic in News Announcements & Important discussions
Unfortunately, owing to major provider fault part of the physical servers of PVP-1 are still not working properly, as well as reserve servers are also partly down. We are forcing resolving of the situation and at the same time considering and testing migration to alternative reserve servers group. We will keep you posted. Sorry for inconveniences. -
Часть физических серверов PVP-1 не работает (проблемы с питанием), провайдер продолжает заниматься починкой. Приблизительное ожидаемое время запуска сервера - время регулярного техобслуживания (в пределах нескольких часов от 10 утра по Киеву). В худшем случае PVP-1 будет мигрирован на альтернативную инфраструктуру. Извиняемся за неудобства.
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Part of the PVP-1 physical servers are still down (issues with power supply), provider is working on bringing those up. Approximate ETA of the shard coming up is daily maintenance time (within several hours from 10AM Kiev time), in worst scenario PVP-1 will be migrated to alternative physical infrastructure. Sorry for inconveniences.
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PVP One EU server connection issue
avasyliev replied to avasyliev's topic in News Announcements & Important discussions
Part of the PVP-1 physical servers are still down (issues with power supply), provider is working on bringing those up. Approximate ETA of the shard coming up is daily maintenance time (within several hours from 10AM Kiev time), in worst scenario PVP-1 will be migrated to alternative physical infrastructure. Sorry for inconveniences. -
Due to global internet connectivity problems on the provider side, PVP One EU server is unavailable at the moment. We will keep you posted. Sorry for inconveniences.
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На данный момент времени европейский сервер PvP One EU недоступен из-за глобальных проблем с сетевым соединением у провайдера. Провайдер еще не предоставил информацию, сколько времени потребует починка. Мы будем держать вас в курсе событий. Извиняемся за неудобства.
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На данный момент времени европейский сервер PvP One EU недоступен из-за глобальных проблем с сетевым соединением у провайдера. Мы будем держать вас в курсе событий. Извиняемся за неудобства.
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Public "API" for Naval Action
avasyliev replied to raskolnikoff's topic in News Announcements & Important discussions
Due to changes in shards config.txt file format, from now in order to build shard status URL it is needed to do string replace for ShardStatusUrl field: "{0}" should be replaced with "https://storage.googleapis.com" -
Due to hardware power fault on the provider side, we were forced to do a databases rollback for US PvE shard to the state of maintenance (23.04 about 10.00 AM Kiev time). On Monday we will do compensation for players who played on US PvE shard during this time period. Due to seriousness of the problem we will consider changes with hardware provider in order to improve servers stability. Sorry for inconveniences.
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Server is up. The reason of the outage was software fault caused by network connection instability. There will be an extra server patch released asap to have reliable fix for such issues. Sorry for inconveniences.