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Login Problems or Game Won't Start - Look Here


Charles Caldwell

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Same thing just big black circle in the corner, I cant even click the create character button, really frustrating prime time gaming weekend and I cant even login!

I agree, it is annoying, especially considering this will be the third time i cant join the trafalgar >.< but bugs happen, there is a reason we are here, it is to test, better find these more obscure/rare bugs now than when early acces hits, its also weekend right now so i dont expect the devs to work too much right now(due to weekend, family time etc.)

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Presumably the majority of people currently logged in have been playing for a while and had logged in before the problem surfaced.

 

I was logged in earlier today without any problem.

Edited by Bolitho
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Presumably the majority of people currently logged in have been playing for a while and had logged in before the problem surfaced.

 

I was logged in earlier today without any problem.

ditto on this one, i logged out to eat dinner, when i came back from dinner it did not work anymore(note i closed the game)

 

edit: just logged in, cannot confirm for others.

Edited by OlavDeng2
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  • 4 weeks later...

Have a LAN friend who is installed his copy.....He is on WIN 7 x64 and gets the error "Client.exe error".

 

He has uninstalled and verified and firewall off x2. No Joy. Any suggestions. 

 

Thanks so much.

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Hi Folks, My client stopped authenticating with your servers a short while before the patch today. Possibly around 11am CET.

I raised a bug ticket. NAS-58850. Is my account locked?

 

Response: 

 

Enter Shard 'PVP' EU' using your Steam ID

 

Authentication error: Unable to get ticket from authentication server

 

I tried from 3 different networks so it's not a connectivity issue. It worked shortly before the maintenance, perhaps stopping working coinciding with the login shutdown before the maintenance.

 

Log file: 

 

9748:[2015-Dec-01 19:40:23.268185] Log: [12/1/2015 6:40:23 PM] SendWebRequest: received response from http://89.163.234.93:7770/credentialsListener/: {
 
  "ResponseType": "AuthWithCredentialsReject",
 
  "CredentialsQuota": 0,
 
  "CredentialsTicket": null,
 
  "Reason": "Unable to get ticket from authentication server",
 
  "AuthTicket": null,
 
  "AuthUserId": null

 

Thanks,

 

Albert

Edited by Albert
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