fermull Posted February 13, 2015 Share Posted February 13, 2015 01:00 Am Kiev time and no Steam key yet. I brought the game on monday and waited until today to receive the key but no sucess about that. Link to comment Share on other sites More sharing options...
admin Posted February 13, 2015 Share Posted February 13, 2015 write to support urgently but they will only help you tomorrow also did you use e-check? those things take up to 2 weeks to process. Link to comment Share on other sites More sharing options...
fermull Posted February 14, 2015 Author Share Posted February 14, 2015 write to support urgently but they will only help you tomorrow also did you use e-check? those things take up to 2 weeks to process I didn't used the e-check. And I can't write to suport right now, can you say what I can do or if it is a company's or paypal's problem? My paypal account is fine and the e-mail too. Link to comment Share on other sites More sharing options...
Mx3LL Posted February 14, 2015 Share Posted February 14, 2015 Im in the same boat as you. Ordered on Wednesday via PayPal, no e-check. Still have yet to recieve any Steam Key. Link to comment Share on other sites More sharing options...
fermull Posted February 14, 2015 Author Share Posted February 14, 2015 Im in the same boat as you. Ordered on Wednesday via PayPal, no e-check. Still have yet to recieve any I ordered in monday! Monday afternoon! Waited this whole week watching videos and ready to play today and then... no key. Link to comment Share on other sites More sharing options...
Mx3LL Posted February 14, 2015 Share Posted February 14, 2015 I ordered in monday! Monday afternoon! Waited this whole week watching videos and ready to play today and then... no key. I feel ya! Game looks great even at this stage... oh well, hopefully we'll get this sorted soon Link to comment Share on other sites More sharing options...
fermull Posted February 14, 2015 Author Share Posted February 14, 2015 I feel ya! Game looks great even at this stage... oh well, hopefully we'll get this sorted soon It's probably an system issue. The key will be in our e-mails tomorrow, hopefully. Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted February 14, 2015 Share Posted February 14, 2015 I ordered in monday! Monday afternoon! Waited this whole week watching videos and ready to play today and then... no key. You really need to email support. Sitting and waiting will not get this issue fixed - the right person needs to see it and they monitor the support email. I'll link the post below that tells you what to do so that you can get your key ASAP. I feel ya! Game looks great even at this stage... oh well, hopefully we'll get this sorted soon The only way to sort it is to follow the instructions in the link below. If you sit and wait, you'll be waiting a long time. Please make sure the email isn't in your spam folder - that happens a lot. Please follow the instructions here: http://forum.game-labs.net/index.php?/topic/2018-help-missing-steam-key-email-what-to-do/ Link to comment Share on other sites More sharing options...
swase Posted February 14, 2015 Share Posted February 14, 2015 Where were you supposed to receive the key from? Was it on the Paypal page right after purchase or is it given in an email. If it is from an email, i have not recieved it yet but I will contact support if that is the case 1 Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted February 14, 2015 Share Posted February 14, 2015 The key goes to the email address you have on file with Paypal. Please double check that address, if it's correct, double check your spam folder, and if it's not there, and you ordered before 8pm Kiev Time today, follow the link and contact support. Thanks! Link to comment Share on other sites More sharing options...
fermull Posted February 14, 2015 Author Share Posted February 14, 2015 The key goes to the email address you have on file with Paypal. Please double check that address, if it's correct, double check your spam folder, and if it's not there, and you ordered before 8pm Kiev Time today, follow the link and contact support. Thanks! It was late here so I had no time to write to suport. I checked my email (even in spam folder) and no Paypal activity. I am busy right now and my email to suport will be sent later on. Thanks for the help, I will follow the instructions. Link to comment Share on other sites More sharing options...
fermull Posted February 14, 2015 Author Share Posted February 14, 2015 Email sent to support with all information needed. Do you know whats the average time of response? Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted February 14, 2015 Share Posted February 14, 2015 I do not. Responses are based on staff availability. Hang in there! Link to comment Share on other sites More sharing options...
fermull Posted February 14, 2015 Author Share Posted February 14, 2015 I do not. Responses are based on staff availability. Hang in there! Oh ok! Didn't knew that you guys dont have an specific staff for customers. Sorry! I'm waiting for the response. So excited to play this game Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted February 14, 2015 Share Posted February 14, 2015 No worries, we've all been there, anxiously waiting for our key. Link to comment Share on other sites More sharing options...
AdmiralGarland Posted February 15, 2015 Share Posted February 15, 2015 Same, no key yet. Purchased (paypal) before they are supposed to send keys out last Friday. What did I buy? Link to comment Share on other sites More sharing options...
fermull Posted February 15, 2015 Author Share Posted February 15, 2015 Same, no key yet. Purchased (paypal) before they are supposed to send keys out last Friday. What did I buy? The game is good, but not the payment system. Link to comment Share on other sites More sharing options...
swase Posted February 15, 2015 Share Posted February 15, 2015 The key goes to the email address you have on file with Paypal. Please double check that address, if it's correct, double check your spam folder, and if it's not there, and you ordered before 8pm Kiev Time today, follow the link and contact support. Thanks! Thank you, this was very helpful. As it turns out I made a very unfortunate mistake. I purchased the game at around 6:00pm where I live. I thought "oh its still Friday I should receive the game shortly." LOL it was 1:00am Kiev time on Saturday. Now i have to literally wait an entire week to receive the steam key. This was completely my fault, thanks for the help. Link to comment Share on other sites More sharing options...
fermull Posted February 15, 2015 Author Share Posted February 15, 2015 Thank you, this was very helpful. As it turns out I made a very unfortunate mistake. I purchased the game at around 6:00pm where I live. I thought "oh its still Friday I should receive the game shortly." LOL it was 1:00am Kiev time on Saturday. Now i have to literally wait an entire week to receive the steam key. This was completely my fault, thanks for the help. I purchased the game monday, checked the spam folder AND sent an email to support, but no key still. Everything is alright about my payment, but support didnt asnwer my email that I sent almost 2 days ago and still no key. The dev team is small and I know that, but 2 days without an response?! All my hype to play ruined in a weekend. Link to comment Share on other sites More sharing options...
admin Posted February 15, 2015 Share Posted February 15, 2015 I purchased the game monday, checked the spam folder AND sent an email to support, but no key still. Everything is alright about my payment, but support didnt asnwer my email that I sent almost 2 days ago and still no key. The dev team is small and I know that, but 2 days without an response?! All my hype to play ruined in a weekend. we reply to everyone who contact support. only explanation that we can find is that your email host considers us spammers and rejects everything including support replies. please write from the alternate email. Link to comment Share on other sites More sharing options...
fermull Posted February 15, 2015 Author Share Posted February 15, 2015 we reply to everyone who contact support. only explanation that we can find is that your email host considers us spammers and rejects everything including support replies. please write from the alternate email. What should be the title for the email? Link to comment Share on other sites More sharing options...
fermull Posted February 15, 2015 Author Share Posted February 15, 2015 we reply to everyone who contact support. only explanation that we can find is that your email host considers us spammers and rejects everything including support replies. please write from the alternate email. And what should i write in the email? Only the information needed or something else? Link to comment Share on other sites More sharing options...
fermull Posted February 15, 2015 Author Share Posted February 15, 2015 Email: Steam key not delivered transaction id: name on paypal account: full address: email used for paypal purchase: alternate email contact: Link to comment Share on other sites More sharing options...
fermull Posted February 15, 2015 Author Share Posted February 15, 2015 (edited) I erased the information here for safety, but all you need to give me the key is in the email. Edited February 15, 2015 by fermull Link to comment Share on other sites More sharing options...
DanielCoffey Posted February 15, 2015 Share Posted February 15, 2015 I was just thinking, Fermull, and I apologise if you have already checked this... have you checked the spam folder in your ISP's webmail page rather than in your email client? What I mean is this... my ISP here in the UK is VirginMedia and they filter mail coming to me. Although I do have a Spam folder in my email program for anything that gets through the ISP, they have a webmail interface where I can sign in through a browser and view my mail on their server directly before it is actually sent to me and there is a spam folder there which they filter everything through. I know that Google gmail do it too. There it would be Gmail - More - Spam. Link to comment Share on other sites More sharing options...
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