Jump to content
Game-Labs Forum
StrongVincent

Game Still Won't Open, all proposed solutions attempted

Recommended Posts

Hi there,

 

I just picked up UGCW in the Steam Winter Sale, having previously enjoyed the Gettysburg game.  However, I am having real trouble with opening the game.  When I click to play the game, Steam tells me that the game is running, as does the Task Manager; the game icon appears in the task bar and the menu music plays, but the window will not open.

 

I have attempted the solutions on the 'Game Won't Open' thread, but they don't work.  Even the crash reporter doesn't open.  I notice that someone else has posted about what seems like the same problem on the UGCW Steam technical support forum, but no one has stepped forward with a solution.

 

I'm really keen to play the game - please help!

Share this post


Link to post
Share on other sites

Thanks for the quick response.  Yeah, I did repair the vcredist for both x86 and x64, but the problem remains the same.  I'm not sure about video drivers (sorry - I'm not particularly computer literate).  My graphics card is the Nvidia GeForce GT755m, and I'm using the most up to date driver (version 388.71) which was released 2017.12.20.  I did follow the instructions for uninstalling this driver, restarting my PC, then downloading the driver again, but it still didn't work.  Would reverting to the previous driver work?  (not sure how I would do that, but could find out!)

Share this post


Link to post
Share on other sites

Did you follow exactly these instructions? Can you please confirm?

2. Install Microsoft Visual C++ 2010 Redistributable Package (x64) or (x86)

You can find these files in our game folder, usually found in:
C:\SteamLibrary\steamapps\common\Ultimate General Civil War\_CommonRedist\vcredist\2010

or download them from Microsoft: 

https://www.microsoft.com/en-us/download/details.aspx?id=5555

https://www.microsoft.com/en-us/download/details.aspx?id=14632

Launch BOTH FILES x64 and x86.
Sometimes Steam doesn't automatically install but these are required files to run our game.

Share this post


Link to post
Share on other sites

Hi Nick,

 

I can confirm that I launched both files.  When that didn't work I uninstalled both files, then downloaded them again from the links provided and installed them.  The problem still remains - the program is running according to Steam and the Task Manager and the task bar, the music is audible, but the game isn't actually open.

Share this post


Link to post
Share on other sites

When Task Manager displays the game as running, click on the game and tell Task Master to "End Program".  

Also with the updates, depending on what they are, and I think the Visual C++ requires it, you need to "Restart" your computer immediately after to allow the programs to take effect. Personally, I do a cold boot.  Take your computer to a completely dark and cold state, (as in turn it completely off,) then re-start the computer after it has sat for a minute or so to allow all electronic retention to drain.

Also may be an idea that you go to steam, and uninstall the program, then go to your steamapps folder and find the UGCW folder in the common folder, and delete all the remaining stuff there.  Then go back to steam and reinstall.   After that, you can attempt a verification process from steam as well.

 

Good Luck.

Share this post


Link to post
Share on other sites

Found a fix thanks to DARTIS's comment on Steam.  I'll repost here for those interested:

 

Thank you DARTIS! That last suggestion fixed it (sorry - it all seems so simple now!).
For those interested, I did the following:
1. Switched by PC graphics display resolution down from the recommended 1920x1080 to 1680x1050.
2. Opened the game successfully through Steam.
3. Used the game's options menu to switch the resolution back up to 1920x1080.
4. Then switched by PC graphics display resolution back up to 1920x1080.

It works fine now. Thanks again!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×