Try this if you have freeze

[Nick Thomadis]

If you noticed freezes during a battle session we strongly advise to do the following procedures:
 

Update your video card drivers

AMD cards: http://support.amd.com/en-us/download

nVidia cards: http://www.nvidia.com/Download/index.aspx?lang=en-us

Integrated Intel GPU: http://www.intel.com/p/en_US/support/detect/graphics

 

Essential clean-up of game folder

If you experience issues and you want to re-install the game, please proceed first to a clean up of the game folder:

 

 

Step 1
Go to the Steam Library => Right click on "Ultimate General: Gettysburg" => Select “Properties”

 

 

Step 2
In the pop-up window, go to “Local Files” tab => Click “Browse Local Files”.

 

 

Step 3
You are now in the game's installation folder. Select and delete all files and folders.

 

 

Step 4
Delete local content via the Steam automated process (Step 3 ensures that Steam does not leave any left overs).

 

Step 5
Right click on the game again in Steam library and re-install.

 

Step 6 (Only for Windows systems)
After installation, go into game folder as described in step 2 => Select game executables (single and multiplayer) => Right mouse button click and select "Properties" => Go into compatibility tab => Disable check box in compatibility mode panel if it is enabled.

 

 

(Optional for Windows systems) Install Microsoft Visual C++ 2010 Redistributable Package

This package is needed for many windows applications and your system may not have it properly installed. It is usually installed automatically after an installation of a game, but maybe something went wrong and you need to manually install.

 

 

Step 1
Go to the Steam Library => Right click on "Ultimate General: Gettysburg" => Select “Properties”

 

 

Step 2
In the pop-up window, go to “Local Files” tab => Click “Browse Local Files”.

 

 

Step 3

Open folder "_CommonRedist".

 

Step 4
Go to folder "vcredist" and then open folder "2010"

 

Step 5
If your system is 64 bit then run vcredist_x64.exe else run vcredist_x86.exe and follow the instructions

 

Use alternative render

Launch game via the Steam client and choose Alternative render.

 

 

Please let us know if the problem is fixed. We continue to research the matter why some Windows systems are having those freezes.

[UGGloyalist]

UGG Team,

 

Can you give mac instructions for this step:

 

"Step 6 

After installation, go into game folder as described in step 2 => Select game executables (single and multiplayer) => Right mouse button click and select "Properties" => Go into compatibility tab => Disable check box in compatibility mode panel if it is enabled."

 

I am on Yosemite. 

 

Thanks!

[Nick Thomadis]

Step 6 is not needed for Mac. Good point. Will mention in guide. Let us know if clean up has helped.

[verstholen]

Hello,

Nick, thank you for this post.

The steps are clear and precise. I'm on Window 8.1 and since I did not meet any freeze. It's very ageréable!

A notion of time for this operation: 5 minutes! Not one more!

Thanks a lot

 

Verstho !

[CSA Watkins]

I had 4-7 Lockups/freezes on custom/campaign. But having run the file (64 bit vcredist_x64.exe ) 'Seems' to have halted

/stopped any freezes so far played through campaign,,1x each side/few custom maps ,,just a couple

​momentary hiccups seen, hardly noticeable,,,,

[UGGloyalist]

UGG team,

 

I have had occasional freezing. As stated above, I am on a Macbook OS Yosemite. Do you have suggestions for me such as the solutions you have posted for Windows users? Like what Reg. Watkins posted just above.

 

Thanks.

[Nick Thomadis]

We will offer today an additional hotfix for all platforms. We are testing it now. Thanks for your feedback.

[davidgcox]

i'm still having freezes.  even after completing the instructions above.

 

i have a mac desktop, os 10.6.8, nvidia ge force 8800 gs graphics card.  resolution capable of 1920 x 1200 but i'm only using 1024 x 640 as suggested.

 

very frustrating.  please fix it.  thanks.

[TJStonewall]

I have a MacBook running OS X 10.10 and I have tried playing in windowed format and unwind owed and I freeze up regardless after maybe five minutes of play.  The game looks great and I can't wait to play but it the freeze ups are frustrating.  The only way to recover is to shut the Mac down and reboot. Please get a fix soon!

[Nick Thomadis]

I have a MacBook running OS X 10.10 and I have tried playing in windowed format and unwind owed and I freeze up regardless after maybe five minutes of play.  The game looks great and I can't wait to play but it the freeze ups are frustrating.  The only way to recover is to shut the Mac down and reboot. Please get a fix soon!

Hi and sorry that you anticipate problems with the game.

Most users that had the same issue had system of lower specifications than advised.

Can you share what are your system specs, besides the OS?